1. For information and enquiries
    Call 0161 799 1202

Frequently Asked Questions

Q. My mother is coming home from hospital tomorrow, when can you start?

We will always carefully consider our capacity to support you to ensure we are neither compromising our new commitment to you or the care we are providing to other clients.

We understand just how important it is to get personal care absolutely right and if we are unable to fully meet your needs, we will be honest. At Harmony Homecare we believe that clients are always our priority and you will never be let down.

Q. Do you cover my area?

Harmony Homecare provides care services to the following areas:
- Walkden
- Worsley
- Atherton
- Tyldesley
- Astley

Q. Who pays for the care and how much do you charge?

This very much depends on your personal circumstances. Our prices are directly linked to Wigan Council who charges £13.80 per hour.
There are various ways in which care can be funded:

Local Authority Funding
Currently, social care – which includes care at home – is not funded like health care in the NHS, so it isn’t free and accessible to everyone. Social care is means tested, which means that you may have to contribute to the cost of your care depending on your income or wealth. You may qualify for council-funded care but whatever your financial circumstances might be; you are entitled to a care assessment from the Local Authority.

NHS Continuing Healthcare Funding
Some people are eligible for NHS Continuing Health Care funding, which covers the cost of care outside of an NHS hospital setting. If you are eligible for this funding a health care professional, such as a Community Nurse, can offer advice and carry out an assessment of your needs.

Benefits
There are several benefits available, including Attendance Allowance and Carer’s Allowance.
Attendance Allowance is for anyone aged 65 or over who needs support with personal care. It isn’t means-tested and is based purely on your needs. Carer’s Allowance is available for people who spend more than 35 hours a week caring for someone else.
If you would like more information, please visit http://www.ageuk.org.uk/money-matters/claiming-benefits/ as this website provides very useful guidance on benefits.

Whether you pay privately, have funding from the Local Authority or NHS, Harmony Homecare can support you with whatever care you need. If you are concerned about the cost of care, do not hesitate to call us – we will always do whatever we can to help point you in the right direction for further help and advice.

Q. Are your staff trained?

Yes, all of our carers are trained to very high standards & are also working towards a level 2 or higher in Health and Social Care. We also provide our specialist training to our carers for caring for people with Dementia, people who are mentally infirm, have any physical disabilities or have any form of terminal illness.

Q. Can you take me to a hospital appointment?

Yes, we will always do our best to accommodate any extra visits you need for one-off appointments, whether this is a hospital appointment or simply a visit to the shops, hairdressers or the bank!

Q. How do you know what care I will need?

When you first contact Harmony Homecare, we will arrange a date for one of the senior management team to visit your home. This visit helps us find out exactly what is important to you and we can show you all of our services that we provide to work out together, the best we can help you.

Q. Are your staff police checked?

Yes, all members of staff that work for Harmony Homecare are subject to a background check via the Disclosure and Barring Service (DBS), which includes checks of police records, before starting work with our clients.

Q. Do you provide 15-minute visits?

Yes, we provide 15 minute calls for lots of different reasons however; these are mainly for check-ups or to assist with medication at specific times of the day.